Cornerstone Insurance Launches “Cici” – AI-Powered Virtual Assistant to Redefine Customer Experience
Cornerstone Insurance Plc has taken a bold step into the future of customer service with the official launch of Cici, its new AI-powered virtual assistant.
Unveiled in Lagos, Cici was designed to provide 24/7 customer engagement, instant responses to insurance inquiries, and a seamless service experience for clients via WhatsApp.
What Cici Can Do
According to the Deputy Chief Technology Officer, Oluwarotimi Adediji, Cici is built with smart, context-aware intelligence to handle:
• Answering customer questions on insurance products
• Policy details and premium information
• Helping customers buy insurance
• Guiding claims processes
• Detecting fraud
• Real-time policy lookup
• Multilingual & omnichannel support
Leaders’ Take
Managing Director/CEO, Stephen Alangbo, described Cici as a game-changer:
“With Cici, we’ve moved beyond pre-set answers to deliver intelligent, personalised, and context-aware conversations. This makes insurance simpler, smarter, and more accessible for everyone.”
Head of Digitisation and Projects, Jafar Elamah, added that Cici will:
• Improve customer experience with faster and more accurate responses
• Reduce call center workload
• Enhance operational efficiency & compliance
• Scale easily to new products and regulatory updates
Group Head of Marketing & Corporate Communications, Cordelia Ekeocha, noted that Cici will soon be available in Nigeria’s three major languages — Hausa, Yoruba, and Igbo — making insurance more inclusive and accessible.
Why It Matters
Cici is more than just a chatbot — it represents Cornerstone’s commitment to innovation, efficiency, and customer-focused service delivery. By leveraging AI, the insurer hopes to set new standards in how Nigerians access and experience insurance.
Cornerstone Insurance Plc has taken a bold step into the future of customer service with the official launch of Cici, its new AI-powered virtual assistant.
Unveiled in Lagos, Cici was designed to provide 24/7 customer engagement, instant responses to insurance inquiries, and a seamless service experience for clients via WhatsApp.
What Cici Can Do
According to the Deputy Chief Technology Officer, Oluwarotimi Adediji, Cici is built with smart, context-aware intelligence to handle:
• Answering customer questions on insurance products
• Policy details and premium information
• Helping customers buy insurance
• Guiding claims processes
• Detecting fraud
• Real-time policy lookup
• Multilingual & omnichannel support
Leaders’ Take
Managing Director/CEO, Stephen Alangbo, described Cici as a game-changer:
“With Cici, we’ve moved beyond pre-set answers to deliver intelligent, personalised, and context-aware conversations. This makes insurance simpler, smarter, and more accessible for everyone.”
Head of Digitisation and Projects, Jafar Elamah, added that Cici will:
• Improve customer experience with faster and more accurate responses
• Reduce call center workload
• Enhance operational efficiency & compliance
• Scale easily to new products and regulatory updates
Group Head of Marketing & Corporate Communications, Cordelia Ekeocha, noted that Cici will soon be available in Nigeria’s three major languages — Hausa, Yoruba, and Igbo — making insurance more inclusive and accessible.
Why It Matters
Cici is more than just a chatbot — it represents Cornerstone’s commitment to innovation, efficiency, and customer-focused service delivery. By leveraging AI, the insurer hopes to set new standards in how Nigerians access and experience insurance.