FirstBank Assures Customers: System Migration to Cloud Platform Will Not Impact Banking Services
Detailed Summary:
FirstBank has confirmed to its customers that an upcoming transition to a new cloud-based procurement and financial platform will not disrupt their regular banking services. Set to begin on Saturday, October 26, 2024, the migration specifically targets the bank’s internal platform that connects with suppliers, not customer-facing banking systems.
In a statement to The PUNCH on Thursday, FirstBank explained, “This transition relates solely to the bank’s platform with suppliers. It does not affect banking systems, customer transactions, channels, or any customer-facing services.” FirstBank, which serves over 42 million customers, clarified that only vendors using its current I-Supplier platform would experience temporary service interruptions.
Migration Timeline:
• Start Date: Saturday, October 26, 2024
• End Date: Sunday, November 3, 2024
• New Platform Launch: Monday, November 4, 2024
During this period, suppliers will be unable to access the supplier platform, but regular banking services will remain fully operational for customers. FirstBank emphasized that the new cloud-based system is part of their commitment to enhanced operational efficiency and improved service experiences.
Addressing Customer Concerns:
The bank’s announcement comes in response to customer concerns, following similar migrations by other banks that led to temporary service disruptions. Some customers had initially misunderstood the nature of FirstBank’s migration, raising concerns on social media about potential disruptions to their banking activities.
Detailed Summary:
FirstBank has confirmed to its customers that an upcoming transition to a new cloud-based procurement and financial platform will not disrupt their regular banking services. Set to begin on Saturday, October 26, 2024, the migration specifically targets the bank’s internal platform that connects with suppliers, not customer-facing banking systems.
In a statement to The PUNCH on Thursday, FirstBank explained, “This transition relates solely to the bank’s platform with suppliers. It does not affect banking systems, customer transactions, channels, or any customer-facing services.” FirstBank, which serves over 42 million customers, clarified that only vendors using its current I-Supplier platform would experience temporary service interruptions.
Migration Timeline:
• Start Date: Saturday, October 26, 2024
• End Date: Sunday, November 3, 2024
• New Platform Launch: Monday, November 4, 2024
During this period, suppliers will be unable to access the supplier platform, but regular banking services will remain fully operational for customers. FirstBank emphasized that the new cloud-based system is part of their commitment to enhanced operational efficiency and improved service experiences.
Addressing Customer Concerns:
The bank’s announcement comes in response to customer concerns, following similar migrations by other banks that led to temporary service disruptions. Some customers had initially misunderstood the nature of FirstBank’s migration, raising concerns on social media about potential disruptions to their banking activities.